Privacy Policy

Information We Collect

We collect information you provide directly to us when you use Postie:

• Account information: Your email address and name when you create an account
• Photos: Images you upload to create postcards
• Recipient addresses: Physical mailing addresses for postcard delivery
• Payment information: Processed securely through Stripe; we do not store your full payment details
• Usage analytics: Information about how you use our service, collected through PostHog

How We Use Your Information

We use the information we collect to:

• Print and mail your postcards to the recipients you specify
• Communicate with you about your orders, account, and our services
• Improve and develop our service
• Prevent fraud and ensure the security of our platform

Information Sharing

We share your information only as necessary to provide our service:

• Lob: Our printing and mailing partner who produces and delivers your postcards
• Stripe: Processes your payments securely
• Supabase: Provides secure data storage for your account and postcard information

We do not sell your personal information.

Data Retention

• Photos: Stored until your postcard is sent, then deleted
• Account data: Retained while your account is active
• Deletion: You can request deletion of your data at any time

Your Rights

You have the right to:

• Access the personal data we hold about you
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

Security

We take reasonable measures to protect your information:

• All data is encrypted in transit using HTTPS
• Your data is stored securely with our infrastructure provider

Children's Privacy

Postie is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email or through a notice on our website before the changes take effect.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at privacy@trypostie.com.